New Stone Concepts in Manchaca, TX Open now

Reviews about New Stone Concepts

• ★ ★ ☆ ☆ ☆

  November 15, 2019, by Leila Gonzalez
  Had I known that this is the company that Lowe's would contract with before hand, I would have done my research and told them to use another company. They don't honor their window of time, and based on other reviews, we are not the only ones to encounter this. They showed up two hours late, and while it was my choice to allow them to show up at almost 8pm at night, I wasn't really given another option. The only other option was to wait another week and a half after waiting a month already for my countertops. They showed up, rushed to put the counters in, and left. They asked me where we wanted the hole drilled for the soap dispenser we wanted to install, and then proceeded to block the hole with a brace for the undermount sink. Essentially rendering the hole useless. We didn't realize it until the next day when my husband went to install the faucet, that they had blocked the hole, so we had to call them and have them come back. I personally spoke to the install manager who assured me that he would be there on the agreed upon day and time. He didn't even give me a window and told me he would be there at 3pm. Guess what? Yep, you guessed it, he didn't show up. Not at 3:15, not at 3:30. At 4pm, I called the customer service number and asked them where he was that he was supposed to be there at 3pm. They gave me his cell phone number and told me to call him. Seriously?! Why should I have to call him? Whatever. I called. And called. And called. After 1 voicemail, 4 calls and no response, I called them back and told them I couldn't get a hold of him and they needed to get a hold of him and find out when he was coming. He finally showed up about 5pm after my husband had been waiting for 2 hours. Ridiculous. I should have some of the cost of the installation refunded to me for wasting so much of my time! Knowing what I know now, not only will I never use Lowe's to do work like this nor would I ever use this company! Stay as far away unless you like having your time wasted.